📄 Privacy Policy

Last updated: 27 August 2025

Omni Professional (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following information:

  • Contact details: name, address, phone number, and email address.

  • Service details: property type, cleaning requirements, and booking information.

  • Payment information: bank details, invoices, and receipts (processed securely).

  • Employee information: for recruitment, payroll, and compliance purposes.

  • Website interactions: cookies, analytics, and enquiry form submissions.

2. How We Use Your Information

We process your data for:

  • Providing cleaning services and managing bookings.

  • Responding to enquiries and customer support.

  • Sending invoices, receipts, and payment confirmations.

  • Marketing and service updates (only if you opt in).

  • Legal, tax, and insurance obligations.

3. Lawful Basis for Processing

We rely on:

  • Contractual necessity – to provide cleaning services.

  • Legitimate interests – to run and improve our business.

  • Legal obligations – to comply with tax and employment law.

  • Consent – for marketing communications (which can be withdrawn anytime).

4. Data Sharing

We do not sell your data. We may share your information with:

  • Service providers (e.g., payment processors, software systems).

  • Legal authorities if required by law.

  • Insurance providers for claims and coverage.

5. Data Retention

  • Customer data: retained for 6 years for accounting and tax purposes.

  • Employee data: retained for 6 years after leaving employment.

  • Marketing data: retained until you unsubscribe.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your data.

  • Restrict or object to processing.

  • Withdraw consent for marketing.

  • Lodge a complaint with the ICO (Information Commissioner’s Office).

7. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

8. Contact Us

For any questions about this policy or your data:

📧 Email: Sean@omniprofessional.co.uk
📧 Email: Kim@omniprofessional.co.uk
📞 Phone: 07776 364642 / 07702 294692